Q: What types of businesses can use Online Appointment Manager?

A: Online Appointment Manager works for any type of business that needs appointments scheduling or reservations. For instance it can be medical, dental, tax preparation, accounting, home repair, consulting, personal care, education and other professional practices. Online Appointment Manager is a great tool for appointment scheduling and customer relationship management, as well as for employee and resource scheduling.

Q: How do I get started?

A: All you need is a computer that has an Internet browser installed. It's easy to set up your own Online Appointment Scheduler - after you register with us we will interview you about your business, helping you to set up an online reservation book that precisely fits the needs of your business.

Q: Do I have to have my own Web site?

A: No. Online Appointment Manager has your information on its web site, so you don't need a web site of your own to use it. In fact, you can use Online Appointment Manager for your internal scheduling needs if you like. In case you already have a web site, you can create a link to Online Appointment Manager and begin taking reservations.

Q: Can Online Appointment Manager serve as a scheduler for appointments that are made in the office or over the phone?

A: Yes, this feature is called “internal appointment reservations” and it is included in all our membership packages. If you or your receptionist take appointments over the phone or from an office, you can enter these appointments in your online schedule and keep your calendar up-to-date. If you have walk-in customers and you're fully booked, use Online Appointment Manager to make a future appointment for them.

Q: Why would I want to use Online Appointment Manager instead of a simple reservation book?

A: Because that reservation book always sits in your office. With an online reservation system, you and your staff can see your customers' reservations and appointments even when you're away from the office. Our Palm Pilot synchronization feature lets you access your appointments virtually anywhere. Just as important, your customers will have 24/7 access to scheduling appointments.

Q: Why would I want to use Online Appointment Manager instead of offline internal scheduling software?

A: Because it is more efficient and more cost effective. Working with Online Appointment Manager allows you, your staff and your customers to schedule and view appointments 24/7 virtually anywhere. Moreover, you don’t have to install any software on any of your computers. And of course no costly software maintenance or upgrades are ever needed.

Q: What synchronization/export/import features does Online Appointment Manager have?

A: Online Appointment Manager supports synchronization with both Outlook and PDA. Schedule summary and each appointment information can be viewed and printed out in PDF format and exported into Excel or other spreadsheet-processing tool of your choice.

Q: Will Peak Health Web disclose my personal and business information?

A: Keeping your personal and business information private is vitally important to us. As with all information, Peak Health Web will never rent or sell your personal and/or business information.

Login and Password

Q: If I lose my login information or my password, how do I retrieve this information?

A: First, please try using our “Forget your password” link on the login page. Make sure to provide the same e-mail address you used to sign up for services. If this doesn't work, please let us know at support@peakhealthweb.com.

Billing and Payments

Q: Which credit cards are accepted?

A: MasterCard and Visa: Please use the credit card that does not expire in the nearest 3 months.

Q: I want to cancel my service. What should I do?

A: You do not need to contact anyone and spend your time with our customer service. Just go to your Account Setup Page and find the “Terminate Account” button at the bottom center of it. However, you should not have any active appointments in your Online Appointment Manager to successfully terminate your account.

Q: I registered with Online Appointment Manager and got the trial deal. Will you notify me when the trial is up?

A:Yes. We will notify you via email before the trial period is up. At that time, we will require a credit card to continue your service with us.

Q: How do I view my invoices

A: After you register for services and log into Online Appointment Manager, you can view and print a listing of all charges to your credit card.

Q: If I terminate my account will I get a refund?

A: Product and monthly service fees are not refundable.

Q: How do I contact customer support for help with billing and other questions?

A: If you have questions about billing please send an email to sales@peakhealthweb.com. In case you have comments or suggestions about our service please report them to support@peakhealthweb.com. To get more information before registering for Online Appointment Manager or to ask specific billing questions please send an email to info@peakhealthweb.com or call us at (720) 406-0029.

Medical Scheduling, Privacy, and HIPAA

Q: Is Online Appointment Manager HIPAA-compliant?

A: Online Appointment Manager takes patient, doctor and staff privacy and information security very seriously by enforcing high standards of electronic and physical security. Peak Health Web does not collect, sell, share, disclose or provide customer, appointment and service provider information to any third parties unless required by law.

Many doctors and their office staff are looking for the right HIPAA-compliant services and software that will somehow transform their medical practice into being HIPAA-compliant. The fact is that software tools and software services can not be HIPAA-compliant, simply because software is a tool and not a business practice. It is important to understand that the term "HIPAA Compliance" refers to an organizational obligation and procedural integrity, but not to a technical specification or particular software tool.

HIPAA regulations do not apply to Online Appointment Manager scheduling services since Online Appointment Manager does not perform insurance, payment or related transactions (HIPAA transactions), and does not collect any medical history from patients. Nevertheless, Online Appointment Manager implements multiple features that help with HIAA-related issues, such as timed auto-logouts, protected passwords, strong 128-bit secure SSL encryption, patient registration and login options, just to name a few. Patient contact and appointment information is kept private and shared only with account administrator and authorized personnel.